Mark C. Pope Associates, Inc. is the only certified and authorized ITW GSE / Hobart Ground Power repair service center in the United States. We have been providing support for ITW GSE / Hobart Ground Power equipment for more than 35 years and typically average 150 customer equipment repairs per year in our Atlanta, GA facility. All of our technicians have received dealer and manufacturer technical training and average 15 years of industry experience.
MCP is the home of the largest ITW GSE / Hobart Ground Power service center in the world. Each technician works within their own dedicated service bay area. All service bays have various input voltages available for testing of equipment at certain configurations. Service bays are designed to accommodate either equipment refurbishment, new equipment preparation or customer equipment repairs.
If your service requirement includes on-site support, we are happy to travel to your location. For shorter distances, we deploy a technician with an inventory of common ITW GSE / Hobart replacement parts and test equipment. For longer distances, we can fly into your location equipped with a custom replacement parts group specifically for your unit.
If you our your service personnel feel comfortable providing the labor to repair your machine, we also offer free support service via the telephone. Our experienced trouble-shooters can typically provide enough information to get you to the solution of your service problem and then ship any replacement items overnight if necessary.
MCP offers a refurbishment program that will restore your equipment to like-new condition. When you ship your equipment in for evaluation, we'll provide a quotation for the refurbishment along with an offer for trade-in or purchase. If you proceed with the overhaul, we follow a process that we have honed for over 45 years.